Why Accessibility Information Matters
If someone wants to plan a visit in advance, they should be able to do that easily.
For many potential customers, clear accessibility information is what makes that possible. Without it, they may not be able to tell whether a venue will work for them.
For many disabled people, this information is essential.
If Accessibility Information Isn’t Clear, Customers Choose Elsewhere
Most people won’t complain or ask. If they can’t find the information they need, they’ll simply choose somewhere else.
That means lost business.
Used by More Customers Than You Think
Clear accessibility information is used by potential customers with:
mobility or other access requirements
specific facility needs
visual or hearing needs
sensory or cognitive needs
temporary injuries or conditions
parents or carers with children, buggies, or prams
These are all customers deciding whether to visit your venue.
Making Accessibility Information Clear and Usable
Venues that publish accessibility information make it easier for more people to visit.
We work with independent venues to create clear, ready-to-use accessibility information that customers can check before they visit.
We’re part of a wider shift of organisations improving accessibility across the UK in different but equally important ways:
Euan’s Guide helps people share experiences and learn from others
AccessAble publishes detailed accessibility guides for many public places
AccessNow and Wheelmap crowd-source information about accessible locations
Centre for Accessible Environments supports larger companies and public institutions
Purple Tuesday encourages businesses to think more about accessibility and inclusion
Access Reviewed™ makes it easy for customers to understand the accessibility of your independent venue before they visit, so they feel prepared and confident.